CTL Rewards Club – Clarence Thomas Home Center

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CTL Rewards FAQ

You can sign up in-store or online--it's free! Simply provide your name, phone number & email address. After signing up, check your email or texts for a link to activate your account. Shortly thereafter, you can log into your online account Dashboard. Please note: Landline telephone numbers can be used, but will not receive text messages.

WHO CAN JOIN?

All CTL customers are encouraged to join. The only requirement is that you are 18 years old or older and have a valid email address. Individuals only. Charge and contractor accounts are not eligible.

HOW DO I ACCESS MY CTL REWARD'S DASHBOARD?

Click on the CTL reward's Sign In/Register button and use the email address you provided at signup to log into your account. Then we’ll email you a verification message: Open it, follow the link and your account will be updated.

CAN I GET POINTS IF I SHOP ONLINE?

YES!!!!!!!!!!! Points are acquire both online and in store

WHAT CAN I EXPECT OUT OF MY CTL REWARDS ACCOUNT?

With your new CTL Rewards Dashboard, you can: See your current point level and how close you are to your next CTL rewards coupon. Every time you earn a new coupon, it will come through your CTL rewards Dashboard. No more lost coupons, just print your reward or have it scanned from your phone. Never miss out again. Forget worrying about getting your CTL rewards points. They are automatically applied to your account. Keep an accurate account of your past purchases and access online and in-store purchase information, including receipts. Have a copy of your receipt emailed or texted to you. Access your account via mobile phone or computer. Receive emails and updates about special savings, which you can opt out of.

HOW DO I EARN POINTS?

Nothing could be easier or more fun…just go shopping online or in-store! We will also send you an email or text (depending upon the preferences you set) when you earn a coupon. This way you’ll never miss them. These are the single-transaction point thresholds: • 4,000 points = $20 coupon • 8,000 points = $40 coupon • 12,000 points = $60 coupon • 16,000 points = $80 coupon • 20,000 points = $100 coupon • 24,000 points = $120 coupon • 28,000 points = $140 coupon • 32,000 points = $160 coupon • 36,000 points = $180 coupon • 40,000 points = $200 coupon

WHAT PURCHASES ARE ELIGIBLE FOR POINTS?

You will earn CTL rewards points with every online or in-store purchase. Points accrue based on a purchase's subtotal. Points are not earned on services such as delivery

HOW CAN I SEE MY POINTS?

Log into your CTL rewards Dashboard or use the CTL rewards app to view points and coupons.

HOW DO I REDEEM MY COUPON?

Redeem coupons in-store or online. IN-STORE: • Print your coupon and redeem it in-store • Show a cashier your coupon on your mobile phone or your CTL rewards app ONLINE: • Enter coupon code during checkout

WHEN DO CTL REWARDS POINTS & COUPONS EXPIRE?

Your points do not have an expiration date; however coupons do expire depending on the type of coupon: • $5.00 signup coupon expires 30 days after issued. • Birthday coupon expires at the end of your birthday month. • Expiration dates are listed on each coupon in the CTL rewards Dashboard.

WHAT HAPPENS TO MY POINTS IF I RETURN AN ITEM?

Of course, we always hope that you’ll be satisfied with any purchase you might make at CTL. Should you need to return an item occasionally, as a courtesy, we will not remove your points. Because of the nature of the systems involved, please allow at least 24 to 48 hours from the time of sale for points to register on your CTL rewards Dashboard. If your points are still not showing after that time, please contact us at 284-494-2359 or email info@ctlbvi.com

WHAT DO I DO IF I'M MISSING POINTS?

In the event that points are missing, please allow at least 24 to 48 hours from the time of sale for points to register on your CTL rewards dashboard. If your points are still not showing after that time , please contact us at 284-494-2359 or email us at info@ctlbvi.com.

SIGN IN /REGISTER

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Register your account today & receive a $5 coupon toward your next online or in-store Purchase!

Shopping at CTL just got even more Rewarding

Just Got Even More Rewarding!