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CTL'S POLICY
Return Policy
All returns are processed at the Customer Service Desk
All returns must be approved by the Store Manager
Items purchased online can be returned to any CTL Store
Items may be returned:
- within 5 days of purchase date
- with original receipt and in original packaging with all accessories. No reprinting of receipts for Loyalty Customers is allowed
- at the discretion of management, goods may be returned for exchange after the 5-day period (up to a maximum of 15 days). A 20% restocking fee will be charged.
Credits to customers will be made:
- to the customer’s bank/credit card
- via Gift Card
- as Store Credit
- in exchange for another item/s
- as a credit to Customer’s Active Account
Cash Refunds up to $20.00 may be granted to customer in currency or added to an existing gift card
Power Tools
Power tools must be inspected by the Tools Department Manager. Unless shown to be faulty, a restocking fee of 20% will be charged.
Non-Returnable Goods
Certain products do not qualify for a refund or exchange, including:-
- Gift Cards
- Batteries
- Mixed paint/coatings
- Electronic switches, fuses, electrical breakers
- Gas powered outdoor equipment
- Special-order items
- Custom-cut items
- Special price/Sale items
- other exempted products
Returns due to Defect
If a product is found to be defective up to 30 days after purchase, CTL Home Center will contact the manufacturer on the customer’s behalf. The manufacturer is responsible for determining the amount of compensation in this instance.
Major Appliances giving Fault – Under 15 Days from Purchase
Telephone assistance will be provided to customers for appliance purchases within 15 days. A technician can inspect/repair the appliance, if the product is found to be faulty and cannot be repaired, it can be returned. CTL Home Center will file a claim with the manufacturer on the customer’s behalf.
Please note faults are not covered for the following
- Accidental damage
- Neglect i.e. lack of maintenance
- Incorrect installation
- Misuse
Loyalty Points
If you return merchandise that was purchased in whole or in part with one or more CTL Home Center Loyalty points, the points may be forfeited at the discretion of management.
We carefully monitor all returns for fraud and abuse, and we reserve the right to limit returns or exchanges, regardless of your presentation of a valid receipt or packing slip. CTL Home Center may limit or refuse returns, deactivate merchandise credits and gift cards. This policy is subject to change at the discretion of the Management of CTL Home Center.
Lumber Yard Policy
- No printing of duplicates receipts or invoices.
- Lumber items will ONLY be delivered with the original receipt and a loading/pick ticket.
- Lumber items will NOT be split into separate deliveries or pick-ups. All purchased items have to leave the compound at the time of purchase.
- CTL will charge a $5.00 per day storage fee for any purchased items that remain at CTL compound. NO EXCEPTON!
- If advance or separate purchases are required, we advise purchasing a CTL Gift Card and give to your pick-up person to purchase your goods.
- Any lumber items to be stored must be strapped together, properly labeled with customer’s name and invoice attached. The order would be placed on the top row of any shelving space.
Policies subjected to change.
TORTOLA
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#10 CTL AVENUE
P.O BOX 56
FISH BAY , TORTOLA
BRITISH VIRGIN ISLANDS - 1-284-494-2359
- 1-284-494-2959
VIRGIN GORDA
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THE VALLEY , VIRGIN GORDA
BRITISH VIRGIN ISLANDS - 1-284-495-5091
- 1-284-340-8331