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CTL'S POLICY

Return Policy

  • All claims must be accompanied by an invoice/receipt.
  • No cash refunds after close of sales on the day of purchase.
  • Credit for returned goods will be issued on a CTL Gift Card, which will not be replaced if lost or stolen.
  • Gift Cards are valid for one (1) year from the date issued and are non-refundable.
  • All claims must be made within five (5) days of purchase.
  • No returns on Special Orders, “Closed Out” or “Clearance Items”
  • Sale items will be credited at the price it was purchased.
  • All returned merchandise must be in its original package and resalable condition.
  • There is a twenty percent (20%) restocking fee on all returned goods.
  • Payment by check is accepted with an Official Government ID (Drivers License, Work Permit Card and Passport) plus two contact numbers.
  • There is a fifty dollar ($50.00) Fee for ALL Returned Checks. No Exceptions
  • All returned checks for insufficient funds will be turned over to legal authorities for collection and will not be accepted in our stores there after.

Lumber Yard Policy

  • No printing of duplicates receipts or invoices.
  • Lumber items will ONLY be delivered with the original receipt and a loading/pick ticket.
  • Lumber items will  NOT be split into separate deliveries or pick-ups. All purchased items have to leave the compound at the time of purchase.
  • CTL will charge a $5.00 per day storage fee for any purchased items that remain at CTL compound. NO EXCEPTON!
  • If advance or separate purchases are required, we advise purchasing a CTL Gift Card and give to your pick-up person to purchase your goods.
  • Any lumber items to be stored must be strapped together, properly labeled with customer’s name and invoice attached. The order would be placed on the top row of any shelving space.

Policies subjected to change.

TORTOLA

  • #10 CTL AVENUE
    P.O BOX 56
    FISH BAY , TORTOLA
    BRITISH VIRGIN ISLANDS
  • 1-284-494-2359
  • 1-284-494-2959

VIRGIN GORDA

  • THE VALLEY , VIRGIN GORDA
    BRITISH VIRGIN ISLANDS
  • 1-284-495-5091
  • 1-284-340-8331

CUSTOMER SERVICE

DEPARTMENTS

TORTOLA

  • #10 CTL AVENUE
    P.O BOX 56
    FISH BAY , TORTOLA
    BRITISH VIRGIN ISLANDS
  • 1-284-494-2359
  • 1-284-494-2959

VIRGIN GORDA

  • THE VALLEY , VIRGIN GORDA
    BRITISH VIRGIN ISLANDS
  • 1-284-495-5091
  • 1-284-340-8331

CUSTOMER SERVICE

DEPARTMENTS

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